Local Reviews

Rated 4.9 out of 5 stars based on 175 customer reviews

Map of Whitsett, NC

Great service

Very nice and polite young man Knew what he was doing

Map of Greensboro, NC

Timely, Efficient, and Thorough Service

Have used Custom Air for 7 years now. Knowledgeable and thorough in their work.

Map of Winston-Salem, NC

Professional service

I had my 6 month over due tune up on my air conditioner. The technician William was the best. He explained everything to me in a way I could understand. He gave me his professional opinion and found some safety issues I didn’t even know I had. Thanks to William I know things will be done correctly and safely.

Map of Winston-Salem, NC

Great technician!

Williams knowledge, thoroughness and professionalism made me feel at ease over a stressful situation. He was able to get my problems fixed so quickly. Thanks to William I have peace of mind my house will be cool and most importantly SAFE. Huge deal!

Map of High Point, NC

Great Service

They were very easy to work with and very professional. I appreciate that they took the time to take pictures and explain everything they found in a way that made sense.

Map of Oak Ridge, NC

Chris was terrific

Chris did a great job and explained everything very well. I will definitely request him the next time I need service.

Map of Oak Ridge, NC

Custom air

Map of Greensboro, NC

Professional and Courteous

Austin was very professional and courteous. We are so happy that we switched to Custom Air for our heating and cooling needs!

Map of Winston-Salem, NC

Very good service, Austin is a very kind gentleman; Price was very acceptable

Austin is a nice gentleman. I am assuming he did a good job He seemed very efficient. I was impressed when I told him my not understanding one of the Carbon Monoxide Detectors your co. installed. He found the battery was dead and he replaced the battery after I provided it. He even offered to replace it with one from his truck. That assisted me as I am an 80'ish Senior and being down in the floor under a desk to do this would not have been easy for me. He even offered to replace any light bulbs that I needed replaced and that made him a gentleman for sure with good service tactics. I had none that needed replacing but if I had he would have been a "life saver". Quality service does my heart good!!!!!! At my age I take nothing for granted!!!! Nancy L. Davenport

Map of Greensboro, NC

Excellent Service

Arrived on time. Checked out all components thoroughly. Professional.

Great Service

Very professional, easy to understand, would recommend to all my friends.

Great service!

Great technician! Knew and shared valuable tips...was extraordibarily kind with my 2 year old. Unparraleled service, I am extremely satisfied.

Great service

Great service

Great service and great price!

Love their time window plus email when they’re on the way. Polite and courteous.

Quality service

Work was completed in a timely and efficient manner

Excellent professionalism

Will is excellent at the job he has and I’m hoping the corporate office of this company appreciates his professionalism not only with a “good job” recognization but with salary, title and benefits. My unit is on its way out (20 yrs old) but he bought me a little time and I will certainly be calling him when the time comes for a new unit. Thank you Will!

Great Service!

AC Check up

will do business again...

very professional service very thorough


Thank you for your service, everything was on time and we were given some useful information. We are not great on these machines but thanks again for great service.

Great service

I would recommend custom air tomy friends.

Response from Custom Air, Inc.:

This came in as a 1 star review. Is that what was intended? And is there anything we can do to address any issues?


I was pleased with the work done on our air unit thank you.

Spring Maintenance Check

Austin appeared to be detailed and thorough explaining each step of the process. He was professional and courteous.

Great Service

The technician who came to service my units was very nice, polite, professional and thorough.......Couldn't have asked for a better representative from your Company.

Done a fine job


Great job, I really Appreciate William for coming out that evening getting my AC back on track .

Right On Time

Very Nice and Super Smart

Great company

Very good service, very thorough. Told me what he did and the status of his review of our system.

Great Service - as always!

I have used custom air many times. They always provide top-notch service. This time I needed a small part installed. The technician got right to it, and cleaned up nicely when he was done.

Great service

William called ahead and arrived on time. He did a thorough job and showed us the problem areas. He reviewed several options for a replacement heating and cooling system.

Highly recommend

Chris came a day early and resolved our problem the following day . Have us information on how to prevent the problem the next time . Very friendly tech who cares about his customers. Thank you

Great technician! Reps the company well.

the techs are always on time and very professionalized

I always refer others to your service

Great service

Air-conditioning tuneup

Air-conditioning tuneupAustin was our technician super nice guy seemed very knowledgeable on time as they said they would be took care r business did not leave a mess thing is working great we appreciate their help will have them back. Thanks again Mike

Excellent Service

I am more than satisfied with the service I receive from Custom Air. My technician, Chris Harris, gives thorough service. He tells me about outside growth that can interfere with the function of my units and what to look out for. He is friendly, courteous, punctual, and he knows air conditioner and heating systems. It is a pleasure to do business with a company that respects the homeowner, the home, has excellent service charges, and takes pride in their expertise.

Great service

William came out to do my spring service on 2 AC units.and he was very professional and he answered every question i had.

Great service

Nice, friendly and professional

Diagnostic Service

Great work

Great service.

William provided comprehensive service and educational information to help me keep my systems running smoothly.

Great Service by Excellent Tech

Chris spent time and shared valuable information about our Air Conditioning units and recommendations.

Nice guy

Great Company

Fast, efficient and professional service from each CustomAire staff member.

Great service, awsome price

Chris Harris did an awesome job servicing my heat pump!

Quick servie performed on time

Chris was on time and performed the work in a professional manner.

custom feedback

I was pleased with the service that Austin did in inspection of my system this morning, he was there on time for my apartment, and all I was very pleased with Austin.

Awesome service guy

Good service

Tune Up

Great Service The gentleman check everything and replace parts and waiting on a part to be replace on April 27,2018 early morning

Fast, friendly and Professional

Chris was professional, gave expert advice and was efficient!

Great service

It was a pleasure having Chris service HVAC, he did a great job.

Semiannual System Inspection

We are always very satisfied with the service we receive from Custom Air.

Great service, very friendly and listened to me as a customer

Good service.

Great service

Great ,on time, good work, and communicated very well

Great service

Chris was great. The email that he was on the way was great.

Great timely service

Use them for all my maintenance needs

Great service

Great Service with a very good price.

Great service, price not sure, never compared as that company installed the air conditioners!

Would have liked a shorter window of service, and a phone call about on the way as I am not attached to my computer!

Annual spring A/C turn-up.

Very fine service, totally satisfied with whole experience.

Great Service

Very impressed with the service of both guys and that they were able to replace a few parts under warranty. Very friendly and professional! So glad I called before it got hot to do maintenance check up.



Great service. So helpful

Service was detailed. They spent a lot of time checking my unit. I look forward to a summer with a cool house.

Great price for outstanding HVAC service.

Mr. Harris is thorough, efficient, and friendly. Showed up on time and wasted no time getting the job done. Excellent service.

Courteous, Knowledgeable, and Efficient

Wiliam 'Will' Morgan, of Custom Air, Inc., phoned in advance and arrived at my door on time and with a smile. He was courteous, knowledgeable and articulate. He wore shoe covers over his boots to keep from tracking dirt into my house. He serviced my aging heat pump and made the necessary repairs without delay and in an efficient manner. His explanations regarding the work completed were detailed and informative. It was a pleasure to experience such excellent customer service and professionalism. I will request 'Will' again when it comes time for my next service call from Custom Air. I highly recommend Will from Custom Air!

Outstanding service

I would highly recommend this company

Chris Harris is on time, personable and very helpful in reviewing any issues



Very Professional

Good explanations of service

Friendly serviceman

Good Service

Great service

Thorough job getting my air conditioner ready for summer !

great severice

Great service

Custom Air has always been great to work with. Courteous and prompt.

Very good service, would recommend

Service tech did a great job.

Very informative on what service is being performed and why. Explained results in an easy to understand method.

Chris is more than welcome back here. Fast, informative and complete with the service in a very professional manor.

good service. friendly tech

issue fixed quickly

well worth the groupon!

Bought a groupon for a furnace tune up. I am always hesitant to buy groupons but it was a great deal. I am happy I did, because I had a very good experience. The servicemen were on time and super friendly. He explained everything without being pushy or trying to sell me other services. They were fast with getting the job done. It was a great experience, and I would definitely use them again (hoping not to need any heat pump repairs haha but just saying).


Great Service

explained problem and fixed it

Great Service

Our experience with Chris Smith confirms the fact that he is a very knowledgeable and efficient heating and air technician. He explains any problems well is efficient in his work and is a good people person who represents Custom Air very well!

Great service

Chris and team was the best! !

Absolutely The Best

Service is always excellent. Chris Harris is always professional, on time, and personable. He never rushes in and out--always takes time to listen to concerns and is always very knowledgeable of our heating and air needs. Thanks so much Chris.

Quick and very professional thank you

Quick and very professional thank you

Great Job Chris Harris!

Great Service, Quick response and I am satisfied

Great service and great price


Everything was topnotch from the quick arrival time to the detail in explaining what was going on and getting our heat back on in single digit weather. Chris was very polite and knowledgeable about everything. I was very glad we called Custom Air!

Heat back on COLD day!

Sunday am woke up no heat. Waited to 7:30 to leave message at ur emergency #. Chris called back, said he would be here between 11 & 1 & arrived before 11. Replaced pressure switch & we had heat again! In our 80s & late 70s so we were so relived for such prompt service! And Chris was tops as your technician!


Great service very efficient and explained the problem! Would definitely recommend.

Excellent workmanship Very friendly & professional

It was a pleasure meeting Chris and the other young man that did a great job explaining what needed to be done and what they did.They were honest and very trust worthy.I am very happy i used Custom Air.They have my business for life. Thank you !!!

Professional, Efficient Service

Mr. Nancy arrived on time (actually, a bit early to my delight), introduced himself, and set to work. He was friendly, efficient, and professional.

Great service

Great Service

Custom Air, Inc. is the best HVAC company I've ever dealt with. The technicians are of the utmost professional, knowledgeable, informative and courteous quality. You can't beat the cost...I dare you! I have and will recommend their services every opportunity I get.

Excellent Service

Really am pleased with the entire service experience. I was kept informed during all steps.

Great service

Excellent service and a great price

Watch Dragon ball super